> VoiceSafe's Benefits...
- Make sure that new business enquiries are recorded and followed up
- Use calls to train and develop your staff and their telephone skills
- Monitor levels of customer service and even score calls
- Listen to telephone conversations to verify that orders or information are correct
- Listen to the last call you made to a customer to remind yourself of any commitments you previously made
- Compliance with Regulatory Bodies
- Reduces personal use of the business phone system
- Listen to telephone conversations to verify that orders or information are correct
- Web based interface and playback without the need for any special software
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> VoiceSafe's Features...
- Call Search allows customers to find calls based on many different criteria
- Email Calls is another useful feature providing the ability to email calls directly from the playback screen
- White List and Black List functionality allows businesses to restrict what different users can or can’t listen too
- Quick Label allows businesses to label CLI or DDI numbers with friendly labels
- Reporting is available in the system and allows you to monitor many areas
- Listen Live allows users to listen to live calls as they happen without the knowledge of the people on the call
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